Guest Services Shift Lead | Flexible Schedule & Service

Pilot-Company-3; South Bend (IN); On-site; USD 16,000 - 22,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is seeking a Guest Services team member in South Bend, IN to process merchandise and fuel transactions and lead a small cashier team. You will ensure quality service for every guest, handle transactions accurately, and follow all store procedures.

The role emphasizes cash handling, customer service, and flexibility to assist with other travel center functions as needed, with competitive hourly pay and a benefits package.

Qualifications

• Experience handling cash and card transactions.
• Ability to supervise a 1–2 person shift.
• Commitment to customer service and problem solving.

Responsibilities

• Lead a shift of 1–2 cashiers to process all cash, credit, and debit transactions.
• Complete end-of-shift reports and close out procedures.
• Promote products using suggested selling methods.
• Ensure guests receive high-quality service and resolve issues per procedures.
• Maintain a clean, organized work area and adhere to guidelines.
• Assist with other travel center duties as needed.

Skills

Customer service

Cash handling

Team leadership

Sales

Job description

Pilot Company is seeking a Guest Services team member in South Bend, IN to process merchandise and fuel transactions and lead a small cashier team. You will ensure quality service for every guest, handle transactions accurately, and follow all store procedures.

The role emphasizes cash handling, customer service, and flexibility to assist with other travel center functions as needed, with competitive hourly pay and a benefits package.