Shift Lead: Guest-First Ops & Team Coach

Baskin-Robbins; Antioch (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Baskin-Robbins, a franchisee of Dunkin' Donuts, is seeking a Shift Leader to coach crew members and uphold Brand standards while delivering a friendly guest experience. You will set shift priorities, assign tasks, and provide timely feedback.

The role requires English fluency, restaurant/retail or supervisory experience, basic computer skills, and a high school diploma or equivalent (preferred). Join a team focused on guest satisfaction, safe operations, and daily profitability.

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Math and writing skills.
• Basic computer skills.
• High School diploma or equivalent, preferred.

Responsibilities

• Maintain operational excellence through coaching and clear priorities.
• Work in a team environment to deliver guest-first service and safety.
• Drive profitability by meeting sales goals and executing brand standards.
• Provide coaching, feedback, and training to crew members.

Skills

Fluent in English

Restaurant supervision

Math skills

Writing skills

Basic computer skills

HS diploma preferred

Education

High School diploma or equivalent

Job description

Baskin-Robbins, a franchisee of Dunkin' Donuts, is seeking a Shift Leader to coach crew members and uphold Brand standards while delivering a friendly guest experience. You will set shift priorities, assign tasks, and provide timely feedback.

The role requires English fluency, restaurant/retail or supervisory experience, basic computer skills, and a high school diploma or equivalent (preferred). Join a team focused on guest satisfaction, safe operations, and daily profitability.