Lead Shift Leader - Build Teams, Elevate Guest Experience

Baskin-Robbins; Hampden (ME); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive weekly pay

Paid time off

Employee meals

Medical and dental insurance

Disability and life insurance

Job summary

Baskin-Robbins is seeking a Lead Shift Leader to support the General Manager in building a strong team and delivering top-line sales. You will help develop Shift Leaders and crew while maintaining brand standards and exceptional guest service.

In a fast-paced Dunkin’ Donuts franchisee environment, you’ll coach staff, drive sales, and ensure efficient operations. This is a hands-on role with opportunities to grow into leadership positions.

Qualifications

• Able to clearly express oneself verbally and in writing (English).
• Restaurant, retail, or supervisory experience.
• Guest focus – anticipate and exceed guests’ needs and exceed expectations.
• Passion for results – set compelling targets and deliver on commitments.
• Problem solving and decision making – make good decisions based on analysis.
• Building effective teams – get the right people in the right places.
• Conflict management – confront issues and resolve disagreements constructively.

Responsibilities

• Promote a team environment by mentoring and coaching, recognizing achievements, and communicating effectively.
• Assist in recruitment, selection, and training of Crew Members and Shift Leaders.
• Support development through cross training, deployment, and delegation of responsibilities.
• Hold team members accountable for behavior and performance, addressing concerns promptly.
• Prioritize guests and model exceptional guest service.
• Ensure Brand standards and systems are executed consistently.
• Drive sales through restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor and food costs.
• Maintain safety and cleanliness to protect team and guests.
• Collaborate with General Manager to assess restaurant and implement improvement plans.

Skills

Verbal & written communication

Supervisory experience

Guest focus

Results driven

Problem solving

Team building

Conflict management

Job description

Baskin-Robbins is seeking a Lead Shift Leader to support the General Manager in building a strong team and delivering top-line sales. You will help develop Shift Leaders and crew while maintaining brand standards and exceptional guest service.

In a fast-paced Dunkin’ Donuts franchisee environment, you’ll coach staff, drive sales, and ensure efficient operations. This is a hands-on role with opportunities to grow into leadership positions.