Lead Shift Leader: Elevate Team, Guest Experience & Results

Baskin-Robbins; Altoona (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Paid Time Off

Employee meals

Medical and dental insurance

Short-term disability

Life insurance

Job summary

Baskin-Robbins is seeking a Lead Shift Leader to support the General Manager in building a strong team that delivers great guest experiences and top-line sales. You will help recruit, train, and coach Crew Members and Shift Leaders while ensuring brand standards and safe operations.

The role offers a fast-paced environment with opportunities to develop and lead teams across busy shifts. As part of a Dunkin’ Donuts franchisee, you’ll contribute to guest happiness, manage labor and costs, and

Qualifications

• Experience in restaurant, retail, or supervisory roles.
• Strong communication and guest-service skills.
• Ability to coach and develop team members.

Responsibilities

• Promote a respectful team environment and coach staff.
• Assist in recruiting, selecting and training Crew Members and Shift Leaders.
• Develop team through cross-training and delegation of responsibilities.

Skills

Supervisory experience

Guest service

Communication skills

Team leadership

Job description

Baskin-Robbins is seeking a Lead Shift Leader to support the General Manager in building a strong team that delivers great guest experiences and top-line sales. You will help recruit, train, and coach Crew Members and Shift Leaders while ensuring brand standards and safe operations.

The role offers a fast-paced environment with opportunities to develop and lead teams across busy shifts. As part of a Dunkin’ Donuts franchisee, you’ll contribute to guest happiness, manage labor and costs, and