Shift Lead — Fast-Paced Guest Experience Coach

Baskin-Robbins; Arlington (VA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Employee Meals

Medical and Dental Insurance

Job summary

Dunkin’ Donuts/Baskin-Robbins is seeking a Shift Leader responsible for coaching Crew Members and ensuring excellent guest experiences. The Shift Leader will set goals, assign tasks, and motivate the team while maintaining operational standards throughout the shift.

If you thrive in a fast-paced environment and enjoy customer service, this role offers an opportunity to lead and make a positive impact in our stores. Benefits include competitive pay and employee meals.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills needed.
• Preferred experience in restaurant, retail, or supervisory roles.

Responsibilities

• Coach Crew Members to execute operational standards.
• Set goals and provide job assignments.
• Monitor team performance for quality service.

Skills

Fluent English

Math skills

Writing skills

Guest Focus

Passion for Results

Problem Solving

Team Building

Job description

Dunkin’ Donuts/Baskin-Robbins is seeking a Shift Leader responsible for coaching Crew Members and ensuring excellent guest experiences. The Shift Leader will set goals, assign tasks, and motivate the team while maintaining operational standards throughout the shift.

If you thrive in a fast-paced environment and enjoy customer service, this role offers an opportunity to lead and make a positive impact in our stores. Benefits include competitive pay and employee meals.