Shift Lead: Guest Experience & Team Leadership

Baskin-Robbins; North Las Vegas (NV); On-site; USD 21,000 - 28,000; Full time

Job summary

Baskin-Robbins in Nevada seeks a Shift Leader to manage daily store operations, guide crew, and ensure a memorable guest experience. You will oversee product preparation, uphold quality standards, and drive a friendly, efficient service environment during your shift.

The role emphasizes leadership, coaching, and achieving service targets while maintaining store cleanliness and safety.

Qualifications

• Must be able to fluently speak/read English.
• Strong Math and writing skills.
• Experience in retail or supervisory roles preferred.
• Focus on guest satisfaction and achieving results.

Responsibilities

• Lead shift operations and supervise crew throughout the shift.
• Ensure product quality and guest experience meets brand standards.
• Coach and motivate team, assign tasks and provide feedback.
• Monitor labor, food costs and safety policies during the shift.

Skills

English fluency

Math skills

Writing skills

Guest focus

Problem solving

Team building

Job description

Baskin-Robbins in Nevada seeks a Shift Leader to manage daily store operations, guide crew, and ensure a memorable guest experience. You will oversee product preparation, uphold quality standards, and drive a friendly, efficient service environment during your shift.

The role emphasizes leadership, coaching, and achieving service targets while maintaining store cleanliness and safety.