Shift Lead: Guest Experience, Team Development & Ops

Long John Silver's; Heath (AL); On-site; USD 28,000 - 40,000; Full time

Job summary

Long John Silver's is seeking a Shift Manager to oversee daily restaurant operations. You will lead shifts, supervise team members, and support the restaurant management team to deliver excellent guest experiences, high-quality food, and strong sales performance.

You will forecast sales, schedule staff, manage inventory, and ensure safety, cleanliness, and compliance with food handling standards. This role requires hands-on leadership and the ability to resolve guest concerns promptly.

Qualifications

• Experience in leading a team in a fast-paced environment.
• Ability to read and interpret documents such as safety rules and operating manuals.
• Strong guest service focus and problem-solving skills.

Responsibilities

• Address and resolve guest inquiries and concerns promptly.
• Engage positively with guests to enhance experience.
• Ensure staffing levels meet guest service requirements.
• Maintain a safe, clean environment and ensure equipment is well maintained.
• Handle food safety, proper sorting, handling, and presentation of ingredients and menu items.
• Forecast sales, create schedules, and manage inventory; complete weekly and period reports.

Skills

Team leadership

Guest service

Reading comprehension

Education

High school diploma or equivalent

Job description

Long John Silver's is seeking a Shift Manager to oversee daily restaurant operations. You will lead shifts, supervise team members, and support the restaurant management team to deliver excellent guest experiences, high-quality food, and strong sales performance.

You will forecast sales, schedule staff, manage inventory, and ensure safety, cleanliness, and compliance with food handling standards. This role requires hands-on leadership and the ability to resolve guest concerns promptly.