Restaurant Shift Leader: Guest Experience & Operations

Long John Silver's; Alabama; On-site; USD 32,000 - 52,000; Full time

Job summary

Long John Silver's is seeking a Shift Manager to lead shifts, guide team members, and support restaurant operations. You will focus on guest satisfaction, staff development, and driving sales while maintaining safety and quality standards.

Responsibilities include resolving guest inquiries, engaging with guests, ensuring proper staffing, and upholding food safety across all processes and presentations.

Qualifications

• High school diploma or equivalent.
• Minimum three (3) months experience as team member.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Responsibilities

• Address and resolve guest inquiries and concerns in a timely manner.
• Take responsibility for positive engagement with guests.
• Ensure staffing levels meet guest service requirements.
• Maintain a safe, comfortable environment for our guests and team members.
• Ensure that ingredients and menu items are properly sorted, handled, prepared, and presented with great care and concern for food safety.
• Forecast sales, create schedules, order and track inventory, and complete weekly and business period reports.

Skills

Guest interaction

Team leadership

Shift operations

Scheduling

Food safety awareness

Education

High school diploma or equivalent

Tools

Safety manuals

Job description

Long John Silver's is seeking a Shift Manager to lead shifts, guide team members, and support restaurant operations. You will focus on guest satisfaction, staff development, and driving sales while maintaining safety and quality standards.

Responsibilities include resolving guest inquiries, engaging with guests, ensuring proper staffing, and upholding food safety across all processes and presentations.