Shift Lead: Guest Experience & Operations

Long John Silver's; LaGrange (AR); Presencial; USD 30.000 - 39.000; Jornada completa

Descripción de la vacante

Long John Silver's in the United States is seeking a Shift Manager to run shifts, lead team members, and support the restaurant management team, focusing on guest satisfaction, team development, and growing sales and profits.

You will address guest inquiries, ensure safety and clean conditions, maintain food safety, forecast sales, create schedules, manage inventory, and complete weekly reports. This role requires strong communication, reliability, and the ability to work a flexible schedule.

Formación

• High school diploma or equivalent.
• Minimum three (3) months experience as team member.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Responsabilidades

• Address and resolve guest inquiries and concerns in a timely manner.
• Take responsibility for positive engagement with guests.
• Ensure staffing levels meet guest service requirements.
• Maintain a safe, comfortable environment for our guests and team members. Ensure the restaurant is clean and equipment is in good working condition at all times.
• Ensure that ingredients and menu items are properly sorted, handled, prepared, and presented with great care and concern for food safety.
• Forecast sales, create schedules, order and track inventory, and complete weekly and business period reports.

Conocimientos

Team leadership

Guest service

Time management

Food safety

Educación

High school diploma

Descripción del empleo

Long John Silver's in the United States is seeking a Shift Manager to run shifts, lead team members, and support the restaurant management team, focusing on guest satisfaction, team development, and growing sales and profits.

You will address guest inquiries, ensure safety and clean conditions, maintain food safety, forecast sales, create schedules, manage inventory, and complete weekly reports. This role requires strong communication, reliability, and the ability to work a flexible schedule.