Shift Lead: Drive Guest Experience & Team Growth

Long John Silver's; New Kensington (Westmoreland County); On-site; USD 35,000 - 48,000; Full time

Job summary

Long John Silver's is seeking a Shift Manager to run shifts, lead team members, and support the restaurant management team. You will share accountability for all operations, focusing on guest satisfaction, team development, and growing sales and profits.

The role emphasizes addressing guest inquiries, maintaining a safe, clean environment, managing staffing, and ensuring proper handling of ingredients and menu items while tracking inventory and producing weekly reports.

Qualifications

• High school diploma or equivalent is required.
• Minimum three (3) months experience as team member.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Responsibilities

• Address and resolve guest inquiries and concerns in a timely manner.
• Take responsibility for positive engagement with guests.
• Ensure staffing levels meet guest service requirements.
• Maintain a safe, comfortable environment for guests and team members; ensure the restaurant is clean and equipment is in good working condition.
• Ensure ingredients and menu items are properly sorted, handled, prepared, and presented with food safety in mind.
• Forecast sales, create schedules, order and track inventory, and complete weekly and business period reports.

Education

High school diploma or equivalent

Team leadership

Guest service

Job description

Long John Silver's is seeking a Shift Manager to run shifts, lead team members, and support the restaurant management team. You will share accountability for all operations, focusing on guest satisfaction, team development, and growing sales and profits.

The role emphasizes addressing guest inquiries, maintaining a safe, clean environment, managing staffing, and ensuring proper handling of ingredients and menu items while tracking inventory and producing weekly reports.