Shift Lead: Guest Experience & Team Coach

Anchor Point Management Group; Medford (OR); On-site; USD 20,732 - 28,929; Full time

Job summary

Anchor Point Management Group in Medford, OR is hiring a support role to assist management during peak times. The candidate will lead Team Members, manage restaurant operations, and ensure guest satisfaction.

The position requires strong leadership, communication skills, and knowledge of restaurant operations. Responsibilities include handling cash, resolving guest complaints, and monitoring food safety during shifts.

Join a dynamic team that values service excellence and fosters positive working relationships!

Qualifications

• Strong leadership abilities and facilitation of fellow Team Members.
• Knowledge of restaurant operations, food safety, and sanitation procedures.
• Basic math skills and knowledge of alcohol service procedures.

Responsibilities

• Lead and coach Team Member performance and ensure guest issues are resolved.
• Manage the restaurant during shifts, including openings and closings.
• Monitor food quality, labor, and safety throughout the shift.

Skills

Leadership and facilitation abilities

Superior verbal communication and interpersonal skills

Knowledgeable in all functional areas of restaurant operations

Conflict management skills

Knowledge of customer service

Education

Minimum 21 years of age

Certification as a Wing Certified Trainer

Completion of Shift Leader certification

Job description

Anchor Point Management Group in Medford, OR is hiring a support role to assist management during peak times. The candidate will lead Team Members, manage restaurant operations, and ensure guest satisfaction.

The position requires strong leadership, communication skills, and knowledge of restaurant operations. Responsibilities include handling cash, resolving guest complaints, and monitoring food safety during shifts.

Join a dynamic team that values service excellence and fosters positive working relationships!