Shift Lead: Guest Experience & Team Coach

Zenapply; Riverton (UT); On-site; USD 21,000 - 26,000; Full time

Job summary

Zenapply is seeking a Shift Lead to guide team members and maintain smooth store operations in the absence of the General Manager. The role emphasizes quality assurance, staff training, and mastery of menu items and drink preparation to set a standard of excellence.

You'll deliver exceptional guest service, manage opening and closing shifts, handle basic cash tasks, and contribute to a positive, fast-paced workplace where teamwork and reliability matter every day.

Qualifications

• Current Food Handler’s Permit required or obtained within the required timeframe after hire.
• Previous customer service experience required.
• Leadership experience preferred but not required.
• Ability to stand for extended periods and move quickly in a fast-paced environment.
• Ability to multitask and stay organized during busy times.
• Strong communication and leadership skills.
• Strong knowledge in simple mathematics and counting.
• Observation and attention to detail.
• Ability to receive and apply constructive feedback and training.
• Willingness to provide constructive feedback to team members and work with management.
• Fluency in English is required.

Responsibilities

• Guide staff to ensure quality and efficiency during shifts.
• Greet guests and take accurate orders; process transactions at the POS.
• Communicate menu items, modifications, discounts, and promotions to guests.
• Prepare espresso drinks, brewed coffee, teas, and food items per recipes.
• Maintain consistency, quality, and proper presentation of drinks and food.
• Manage daily tasks with the team (checklists, cleaning, restocking).
• Track cash deposits and count tips; assist in inventory tracking using spreadsheets.
• Assign daily tasks to staff and support the team during busy periods.

Skills

Communication

Leadership

Multitasking

Organization

Feedback

Math skills

Attention to detail

Guest service

Positivity

Job description

Zenapply is seeking a Shift Lead to guide team members and maintain smooth store operations in the absence of the General Manager. The role emphasizes quality assurance, staff training, and mastery of menu items and drink preparation to set a standard of excellence.

You'll deliver exceptional guest service, manage opening and closing shifts, handle basic cash tasks, and contribute to a positive, fast-paced workplace where teamwork and reliability matter every day.