Shift Lead: Guest Experience & Operations Leader

Zenapply; Bellevue (ID); On-site; USD 32,000 - 42,000; Full time

Job summary

Zenapply in Idaho is seeking a Shift Lead to guide staff, maintain store operations in the absence of the General Manager, and uphold quality through hands-on training and menu knowledge.

You will supervise opening and closing shifts, ensure guest satisfaction, manage cash handling, and support the team with a positive, fast-paced service mindset. English fluency is required for guest interaction and training.

Qualifications

• Must possess a current Food Handler’s Permit/Food Handler Card as required by local health regulations (or obtain within the required timeframe after hire).
• Previous customer service experience required.
• Previous professional leadership experience is greatly preferred, but not required.
• Ability to stand for extended periods and move quickly in a fast-paced environment.
• Ability to multitask and stay organized during busy times.
• Strong communication and leadership skills.
• Strong knowledge in simple mathematics and counting.
• Skilled in observation and attention to detail.
• Ability to receive and apply constructive feedback and training, demonstrating a willingness to make corrections and continuously improve.
• Comfort in providing constructive feedback to team members, working with the manager to build and maintain a strong and capable team
• Ability to maintain a positive, guest-focused attitude in a fast-paced service environment.

Responsibilities

• Greet every guest in a friendly and professional manner.
• Take accurate orders and process transactions through the POS system.
• Communicate clearly with guests about menu items, modifications, discounts, and promotions.
• Thank guests sincerely and invite them back.
• The Shift Lead will also be asked to address guest concerns politely and with professionalism.
• Answer the store phone and handle basic customer queries and requests.
• Prepare espresso drinks, brewed coffee, teas, and specialty beverages.
• Prepare and serve food items safely and efficiently.
• Ensure consistency, quality, and presentation of all drinks and food items.
• Track cash deposits and daily tips; assist in inventory tracking with spreadsheets.

Skills

Customer service

Leadership

Communication

Multitasking

Cash handling

Teamwork

Job description

Zenapply in Idaho is seeking a Shift Lead to guide staff, maintain store operations in the absence of the General Manager, and uphold quality through hands-on training and menu knowledge.

You will supervise opening and closing shifts, ensure guest satisfaction, manage cash handling, and support the team with a positive, fast-paced service mindset. English fluency is required for guest interaction and training.