Shift Lead - Espresso & Guest Experience Coach

Zenapply; West Jordan (UT); On-site; USD 19,000 - 28,000; Full time

Job summary

Zenapply is seeking a Shift Lead to guide team members and ensure smooth store operations in the absence of the General Manager. The role emphasizes quality assurance, training, and maintaining menu knowledge to uphold high standards.

You will coordinate opening and closing shifts, greet guests, take orders, handle transactions, and support daily tasks such as restocking and cash handling. Strong leadership and communication are essential in a fast-paced environment.

Qualifications

• Must possess a current Food Handler’s Permit as required by local health regulations (or obtain within the required timeframe after hire).
• Previous customer service experience is required.
• Previous professional leadership experience is preferred but not required.

Responsibilities

• Open or close shifts and manage daily operations.
• Greet guests, take orders, process transactions, and maintain guest experience.
• Lead staff, assign tasks, and provide feedback to ensure quality.
• Ensure accuracy in cash handling and inventory tracking.

Skills

Customer service

Leadership

Communication

Team supervision

Time management

Job description

Zenapply is seeking a Shift Lead to guide team members and ensure smooth store operations in the absence of the General Manager. The role emphasizes quality assurance, training, and maintaining menu knowledge to uphold high standards.

You will coordinate opening and closing shifts, greet guests, take orders, handle transactions, and support daily tasks such as restocking and cash handling. Strong leadership and communication are essential in a fast-paced environment.