Shift Lead: Guest Experience & Team Coach

Zenapply; Hurricane (UT); On-site; USD 17,000 - 25,000; Full time

Job summary

Zenapply is hiring a Shift Lead to guide staff, maintain operations, and uphold service standards in a fast-paced environment. You will oversee training, ensure accurate orders, and maintain inventory and cash handling with the team.

The role emphasizes guest-focused leadership, strong communication, and dependable scheduling to meet opening and closing needs. English fluency is required for guest interaction.

Qualifications

• Must possess a current Food Handler’s Permit/Food Handler Card as required by local health regulations (or obtain within the required timeframe after hire).
• Previous customer service experience required.
• Previous professional leadership experience is greatly preferred, but not required.
• Ability to stand for extended periods and move quickly in a fast-paced environment.
• Ability to multitask and stay organized during busy times.
• Strong communication and leadership skills.
• Strong knowledge in simple mathematics and counting.
• Skilled in observation and attention to detail.
• Ability to receive and apply constructive feedback and training, demonstrating a willingness to make corrections and continuously improve.
• Comfort in providing constructive feedback to team members, working with the manager to build and maintain a strong and capable team
• Ability to maintain a positive, guest-focused attitude in a fast-paced service environment.

Responsibilities

• Greet guests in a friendly and professional manner.
• Take accurate orders and process transactions through the POS system.
• Communicate clearly with guests about menu items, modifications, discounts, and promotions.
• Thank guests sincerely and invite them back (e.g. See you tomorrow!).
• Address guest concerns politely and with professionalism, upholding the 100% satisfaction policy.
• Answer the store phone and handle basic customer queries and requests.
• Lead and train staff to ensure consistent, high-quality service.
• Assist in opening/closing duties and scheduling coordination.
• Manage daily tasks, checklists, and restocking with the team.

Skills

Customer service

Leadership

Communication

Teamwork

Multitasking

Tools

POS system

Job description

Zenapply is hiring a Shift Lead to guide staff, maintain operations, and uphold service standards in a fast-paced environment. You will oversee training, ensure accurate orders, and maintain inventory and cash handling with the team.

The role emphasizes guest-focused leadership, strong communication, and dependable scheduling to meet opening and closing needs. English fluency is required for guest interaction.