Shift Lead | Guest Experience & Operations Leader

Zenapply; St. George (VT); On-site; USD 21,000 - 28,000; Full time

Job summary

Zenapply is seeking a Shift Lead to guide staff, ensure quality service, and manage daily store operations when the General Manager is unavailable. You will lead by example in beverage preparation, guest interactions, and teamwork to uphold our standard of excellence.

The role emphasizes training peers, maintaining organization, and delivering accurate orders with a friendly, professional attitude in a fast-paced environment.

Qualifications

• Must possess a current Food Handler’s Permit/Card as required by local health regulations (or obtain within required timeframe after hire).
• Previous customer service experience required.
• Previous professional leadership experience is greatly preferred, but not required.

Responsibilities

• Assist in opening/closing shifts and ensure smooth daily operations.
• Greet guests, take orders, process transactions, and explain menu items clearly.
• Prepare espresso drinks, coffee, teas, and other beverages per recipes; maintain quality.

Skills

Leadership

Customer service

Communication

Multi-tasking

Cash handling

Job description

Zenapply is seeking a Shift Lead to guide staff, ensure quality service, and manage daily store operations when the General Manager is unavailable. You will lead by example in beverage preparation, guest interactions, and teamwork to uphold our standard of excellence.

The role emphasizes training peers, maintaining organization, and delivering accurate orders with a friendly, professional attitude in a fast-paced environment.