Shift Lead: Guest Experience & Team Coach

msf; Pittsburgh (Allegheny County); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

401k with Employer Match

Paid Time Off + Holiday Pay

Free Milkshake Each Shift

Employee Discount

Job summary

The MilkShake Factory in Pittsburgh is seeking a Shift Supervisor who thrives in a fast-paced retail environment and leads by example. You will motivate the team, ensure smooth shifts, and protect the guest experience from start to finish.

You’ll be responsible for setting the tone on the floor, achieving service and quality goals, and coaching newer team members to grow within the organization.

Qualifications

• Previous customer service or food service experience required
• Leadership experience preferred; training provided
• Flexible availability including nights, weekends, and holidays
• Strong communication and ability to motivate a team under pressure

Responsibilities

• Lead each shift with confidence, clarity, and consistency
• Set the tone on the floor — calm, upbeat, and solution-focused
• Work side-by-side with your team to hit service, sales, and quality goals
• Delegate tasks thoughtfully so everyone knows their role
• Keep the shop clean, stocked, and running efficiently
• Handle guest questions or concerns with professionalism and warmth
• Ensure food safety, cash handling, and operational standards are always met
• Support training and help newer team members feel confident and capable
• Communicate clearly with management about what’s working and what needs attention
• Be the connector — bridging leadership expectations with the day-to-day energy of the team
• You’re not just running a shift — you’re protecting the experience.

Skills

Leadership

Team management

Customer service

Communication

Job description

The MilkShake Factory in Pittsburgh is seeking a Shift Supervisor who thrives in a fast-paced retail environment and leads by example. You will motivate the team, ensure smooth shifts, and protect the guest experience from start to finish.

You’ll be responsible for setting the tone on the floor, achieving service and quality goals, and coaching newer team members to grow within the organization.