Shift Supervisor — Lead Shifts & Elevate Guest Experience

The Milk Shake Factory; Pittsburgh (Allegheny County); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Competitive wages + tips

Flexible schedules

Growth opportunities into management

Health insurance

401k with employer match

Paid time off + holiday pay

Penguins partnership perks

Free milkshake per shift

Employee discount

Job summary

The MilkShake Factory in Pittsburgh is seeking a Shift Supervisor to lead each shift with energy and accountability, ensuring smooth operations and outstanding guest experiences.

You’ll coach the team, hit service, sales, and quality goals, maintain cleanliness and safety, and protect the experience from start to finish.

Flexible schedules, growth opportunities into management, and a supportive team environment are part of the role.

Qualifications

• Previous customer service or food service experience required.

Responsibilities

• Lead each shift with confidence, clarity, and consistency.
• Set the tone on the floor — calm, upbeat, and solution-focused.
• Work side‑by‑side with your team to hit service, sales, and quality goals.
• Delegate tasks thoughtfully so everyone knows their role.
• Keep the shop clean, stocked, and running efficiently.
• Handle guest questions or concerns with professionalism and warmth.
• Ensure food safety, cash handling, and operational standards are always met.
• Support training and help newer team members feel confident and capable.

Skills

Leadership

Customer service

Team motivation

Communication

Organizational

Flexibility

Job description

The MilkShake Factory in Pittsburgh is seeking a Shift Supervisor to lead each shift with energy and accountability, ensuring smooth operations and outstanding guest experiences.

You’ll coach the team, hit service, sales, and quality goals, maintain cleanliness and safety, and protect the experience from start to finish.

Flexible schedules, growth opportunities into management, and a supportive team environment are part of the role.