Shift Supervisor: Lead Fast-Paced Service & Guest Experience

The Milk Shake Factory; Bridgeville (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tips

Flexible schedules

Growth opportunities

Health insurance

401k match

Paid time off

Penguins tickets

Employee discount

Free milkshake

Job summary

The MilkShake Factory in Bridgeville, PA is seeking a motivated Shift Supervisor to lead each shift with energy and accountability, guiding the team to deliver fast, friendly service and maintain standards from opening to close. This role rewards leadership, teamwork, and guest satisfaction with competitive wages, tips, flexible schedules, and growth opportunities into management.

Join a team that values community and guest experiences.

Qualifications

• Previous customer service or food service experience required.

Responsibilities

• Lead each shift with confidence and clarity to meet service, sales, and quality goals.
• Set the tone on the floor to be calm, upbeat, and solution-focused.
• Delegate tasks so everyone knows their role and responsibilities.
• Keep the shop clean, stocked, and running efficiently.
• Handle guest questions or concerns with warmth and professionalism.
• Ensure food safety, cash handling, and operational standards are met.
• Support training and help team members feel confident and capable.

Skills

Shift leadership

Customer service

Teamwork

Communication

Job description

The MilkShake Factory in Bridgeville, PA is seeking a motivated Shift Supervisor to lead each shift with energy and accountability, guiding the team to deliver fast, friendly service and maintain standards from opening to close. This role rewards leadership, teamwork, and guest satisfaction with competitive wages, tips, flexible schedules, and growth opportunities into management.

Join a team that values community and guest experiences.