Shift Leader: Drive Smooth Shifts & Guest Experience

msf; Pittsburgh (Allegheny County); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Flexible schedules

Growth opportunities

Health insurance eligibility

401k match

Paid time off

Holiday pay

Penguins perk

Free milkshake

Employee discount

Job summary

MilkShake Factory in Pittsburgh is seeking a Shift Supervisor to lead each shift with energy and accountability. You’ll set the tone on the floor, guide the team to hit service, sales, and quality goals, and protect the guest experience.

The role requires a customer-service background and leadership willingness; flexible availability including nights and weekends is expected. Growth opportunities and a strong benefits package are available.

Qualifications

• Previous customer service or food service experience required.
• Prior leadership experience preferred (but we’ll train the right person!)
• Flexible availability, including nights, weekends, and holidays

Responsibilities

• Lead each shift with confidence and consistency.
• Set the tone on the floor — calm, upbeat, and solution-focused.
• Work side-by-side with your team to hit service, sales, and quality goals.
• Delegate tasks thoughtfully so everyone knows their role.
• Keep the shop clean, stocked, and running efficiently.
• Handle guest questions or concerns with professionalism and warmth.
• Ensure food safety, cash handling, and operational standards are always met.
• Support training and help newer team members feel confident and capable.
• Communicate clearly with management about what’s working and what needs attention.
• Be the connector — bridging leadership expectations with the day-to-day energy of the team.
• You’re not just running a shift — you’re protecting the experience.

Skills

Leadership

Customer service

Communication

Problem solving

Team motivation

Job description

MilkShake Factory in Pittsburgh is seeking a Shift Supervisor to lead each shift with energy and accountability. You’ll set the tone on the floor, guide the team to hit service, sales, and quality goals, and protect the guest experience.

The role requires a customer-service background and leadership willingness; flexible availability including nights and weekends is expected. Growth opportunities and a strong benefits package are available.