Shift Supervisor — Lead Service & Guest Experience

The Milk Shake Factory; Pittsburgh (Allegheny County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k Matching

Paid Time Off

Holiday Pay

Penguins Partnership Perks

Free Milkshake Each Shift

Employee Discount

Job summary

The MilkShake Factory in Pittsburgh is hiring a Shift Supervisor to lead each shift with confidence, energy, and a focus on guest experience. You’ll guide the team, set the floor tone, and ensure service, sales, and quality go hand in hand.

This role offers competitive wages plus tips, flexible schedules, growth opportunities, and benefits like medical, dental, vision, life insurance, 401k matching, PTO, and special Penguins partnership perks, with a free milkshake each shift.

Qualifications

• Experience in customer service or food service is required.
• Ability to lead a team and manage shift operations.
• Strong communication and problem-solving on the floor.

Responsibilities

• Lead each shift with confidence, clarity, and consistency.
• Set the tone on the floor to be calm, upbeat, and solution-focused.
• Work with your team to hit service, sales, and quality goals.
• Delegate tasks and keep the shop clean, stocked, and running smoothly.
• Handle guest questions or concerns with professionalism and warmth.
• Ensure food safety, cash handling, and operational standards.
• Support training and help new team members feel confident.

Skills

Leadership

Customer service

People management

Job description

The MilkShake Factory in Pittsburgh is hiring a Shift Supervisor to lead each shift with confidence, energy, and a focus on guest experience. You’ll guide the team, set the floor tone, and ensure service, sales, and quality go hand in hand.

This role offers competitive wages plus tips, flexible schedules, growth opportunities, and benefits like medical, dental, vision, life insurance, 401k matching, PTO, and special Penguins partnership perks, with a free milkshake each shift.