Shift Supervisor: Lead the Energy & Experience

msf; Bridgeville (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages + tips

Flexible schedules

Growth opportunities into management

Medical, Dental, Vision, & Life

401k with Employer Match

Paid Time Off + Holiday Pay

Pittsburgh Penguins Partnership Perks

Free Milkshake Each Shift

40% Employee Discount

Job summary

The Milkshake Factory in Pittsburgh is seeking a motivated Shift Supervisor to lead energy, accountability, and teamwork on every shift. You will set the on-floor tone, guide the team to hit service and sales goals, and ensure operations run smoothly from start to finish.

Ideal candidates bring customer service or food service experience with a readiness to train others. Flexibility for nights, weekends, and holidays is required; you'll help maintain a welcoming, high-quality guest experience.

Qualifications

• Previous customer service or food service experience required.
• Prior leadership experience preferred (but we'll train the right person!).
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Lead each shift with confidence, clarity, and consistency.
• Set the tone on the floor - calm, upbeat, and solution-focused.
• Hit service, sales, and quality goals with your team.
• Delegate tasks and keep the shop clean, stocked, and running smoothly.
• Handle guest questions with professionalism and warmth.
• Ensure food safety, cash handling, and standards are met.
• Support training and help new team members feel capable.
• Communicate with management about what's working and what needs attention.
• Bridge leadership expectations with day-to-day energy.

Skills

Leadership

Customer service

Team management

Communication

Job description

The Milkshake Factory in Pittsburgh is seeking a motivated Shift Supervisor to lead energy, accountability, and teamwork on every shift. You will set the on-floor tone, guide the team to hit service and sales goals, and ensure operations run smoothly from start to finish.

Ideal candidates bring customer service or food service experience with a readiness to train others. Flexibility for nights, weekends, and holidays is required; you'll help maintain a welcoming, high-quality guest experience.