Shift Supervisor: Lead a High-Energy Guest Experience

The Milk Shake Factory; Pittsburgh (Allegheny County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive wages

Flexible schedules

Growth opportunities

Insurance eligibility

401k match

Paid time off

Penguins perks

Free milkshake

Employee discount

Job summary

The Milk Shake Factory is seeking a Shift Supervisor in Pittsburgh to lead each shift, set the tone for the team, and ensure a smooth, memorable guest experience. You’ll supervise frontline staff, manage service quality, and drive sales while upholding safety standards.

Ideal candidates bring customer service or food service experience and can work nights, weekends, and holidays. This role offers growth opportunities, competitive wages, and plenty of team perks in a fast-paced retail setting.

Qualifications

• Previous customer service or food service experience required.
• Leadership experience preferred (but we’ll train the right person!).
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Lead shift with confidence, clarity, and consistency.
• Hit service, sales, and quality goals.
• Delegate tasks so everyone knows their role.
• Keep the shop clean, stocked, and running smoothly.
• Handle guest questions with warmth and professionalism.

Skills

Leadership

Customer service

Teamwork

Flexible

Job description

The Milk Shake Factory is seeking a Shift Supervisor in Pittsburgh to lead each shift, set the tone for the team, and ensure a smooth, memorable guest experience. You’ll supervise frontline staff, manage service quality, and drive sales while upholding safety standards.

Ideal candidates bring customer service or food service experience and can work nights, weekends, and holidays. This role offers growth opportunities, competitive wages, and plenty of team perks in a fast-paced retail setting.