Shift Supervisor: Lead Fast-Paced Guest Experience

msf; Coraopolis (Allegheny County); On-site; USD 28,000 - 60,000; Full time

Benefits offered by this job

Competitive wages + tips

Flexible schedules

Growth opportunities

Medical, dental, vision & life ins.

401k with employer match

Paid time off + holidays

Penguins partnership perks

Free milkshake each shift

40% employee discount

Job summary

The Milkshake Factory in Pittsburgh, PA is seeking a dedicated Shift Supervisor to lead a fast-paced retail shift and uphold exceptional guest experiences. You’ll motivate the team, manage operations, and ensure smooth service from start to finish.

Ideal candidates bring customer service or food service experience, strong leadership, and a passion for teamwork. This role offers flexible scheduling and opportunities for growth within the business.

Qualifications

• Previous customer service or food service experience required.
• Strong leadership and accountability are valued.
• Ability to work in a fast-paced retail environment and lead by example.

Responsibilities

• Lead each shift with confidence, clarity, and consistency.
• Set the tone on the floor—calm, upbeat, and solution-focused.
• Work with the team to hit service, sales, and quality goals.
• Delegate tasks so everyone knows their role.
• Keep the shop clean, stocked, and running efficiently.
• Handle guest questions or concerns with warmth and professionalism.
• Ensure food safety and cash handling standards are met.
• Support training and help new team members feel confident.

Skills

Customer service

Leadership

Communication

Problem solving

Job description

The Milkshake Factory in Pittsburgh, PA is seeking a dedicated Shift Supervisor to lead a fast-paced retail shift and uphold exceptional guest experiences. You’ll motivate the team, manage operations, and ensure smooth service from start to finish.

Ideal candidates bring customer service or food service experience, strong leadership, and a passion for teamwork. This role offers flexible scheduling and opportunities for growth within the business.