Shift Supervisor: Fast-Paced Shake Shop (Flexible Hours)

Milkshake Factory; Pittsburgh (Allegheny County); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k match

Paid Time Off

Holiday Pay

Penguins Partnership

Free Milkshake

Employee Discount

Job summary

MilkShake Factory in Pittsburgh is hiring a Shift Supervisor who can lead the shift with energy, accountability, and a team-first mindset. You’ll set the tone on the floor, delegate tasks, and ensure guest experiences are smooth from start to finish.

Ideal candidates bring customer-service experience, thrive under pressure, and are available nights, weekends, and holidays. We offer competitive wages with tips and full benefits, plus growth opportunities and free milkshake each shift.

Qualifications

• Must have prior customer service or food service experience.
• Previous leadership experience preferred; training provided.
• Flexible availability including nights, weekends, holidays.

Responsibilities

• Lead each shift with confidence, clarity, and consistency.
• Set the floor tone—calm, upbeat, and solution-focused.
• Work with your team to meet service, sales, and quality goals.
• Delegate tasks and keep the shop clean, stocked, and running smoothly.
• Handle guest questions with warmth and professionalism.
• Ensure food safety, cash handling, and operational standards.
• Support training and help new team members feel confident.

Skills

Motivator

Leadership

Customer service

Accountability

Team player

Job description

MilkShake Factory in Pittsburgh is hiring a Shift Supervisor who can lead the shift with energy, accountability, and a team-first mindset. You’ll set the tone on the floor, delegate tasks, and ensure guest experiences are smooth from start to finish.

Ideal candidates bring customer-service experience, thrive under pressure, and are available nights, weekends, and holidays. We offer competitive wages with tips and full benefits, plus growth opportunities and free milkshake each shift.