Dynamic Shift Leader | Team Coach & Guest Experience

Dunkin' | Askar Management; West Hartford (CT); On-site; USD 18,000 - 23,000; Full time

Job summary

Dunkin’ in West Hartford, CT is seeking an energetic and dependable Shift Leader to help lead our restaurant team and deliver an exceptional guest experience. You will support the Restaurant Manager by overseeing daily operations, coaching team members, maintaining brand standards, and ensuring every shift runs efficiently.

The ideal candidate is a positive leader who enjoys working in a fast-paced environment, motivating others, and providing outstanding customer service.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Lead and motivate Team Members during each shift.
• Delegate tasks and communicate shift goals and priorities.
• Coach employees with timely, constructive feedback.
• Support onboarding and training of new Team Members.
• Foster a positive, respectful, and team-oriented work environment.

Skills

Team leadership

Customer service

English fluency

Basic computer skills

Scheduling

Job description

Dunkin’ in West Hartford, CT is seeking an energetic and dependable Shift Leader to help lead our restaurant team and deliver an exceptional guest experience. You will support the Restaurant Manager by overseeing daily operations, coaching team members, maintaining brand standards, and ensuring every shift runs efficiently.

The ideal candidate is a positive leader who enjoys working in a fast-paced environment, motivating others, and providing outstanding customer service.