Shift Leader - Lead a High-Energy Restaurant Team

Dunkin' | Askar Management; New Hartford (CT); On-site; USD 38,000 - 52,000; Full time

Job summary

Dunkin' in New Hartford, CT is seeking an energetic Shift Leader to help lead our restaurant team and deliver an exceptional guest experience. You will support the Restaurant Manager by overseeing daily operations, coaching teammates, and ensuring brand standards.

The ideal candidate is a positive leader who thrives in a fast-paced environment, motivates others, and provides outstanding customer service. This role emphasizes team leadership, guest service, and maintaining food safety and

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Lead and motivate Team Members during each shift.
• Delegate tasks and communicate shift goals and priorities.
• Coach employees with timely, constructive feedback.
• Support onboarding and training of new Team Members.
• Maintain food safety and cleanliness standards.
• Assist with scheduling and cash handling.
• Ensure guest issues are resolved promptly.
• Support Restaurant Manager in achieving operations and sales goals.

Skills

Team Leadership

Customer Service

Communication

Coaching

Problem Solving

Education

Fluent English

Basic computer skills

Job description

Dunkin' in New Hartford, CT is seeking an energetic Shift Leader to help lead our restaurant team and deliver an exceptional guest experience. You will support the Restaurant Manager by overseeing daily operations, coaching teammates, and ensuring brand standards.

The ideal candidate is a positive leader who thrives in a fast-paced environment, motivates others, and provides outstanding customer service. This role emphasizes team leadership, guest service, and maintaining food safety and