Shift Leader: Lead a Fast-Paced Restaurant Team

Askar Brands; New Britain (CT); On-site; USD 19,286 - 24,796; Full time

Job summary

Dunkin' Donuts in New Britain, CT is seeking an energetic Shift Leader to help run daily operations and deliver an exceptional guest experience. You’ll support the Restaurant Manager by supervising team members, maintaining brand standards, and ensuring every shift runs smoothly in a fast-paced environment.

The ideal candidate is a positive, customer-focused leader with strong communication skills, basic computer know-how, English fluency, and prior leadership experience in retail or

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Lead and motivate team members during each shift.
• Coach employees with timely, constructive feedback.
• Support onboarding and training of new team members.
• Ensure food, beverage, and service standards are met.
• Monitor cleanliness, inventory, and overall restaurant appearance.
• Assist with employee scheduling and shift handoffs.
• Deliver exceptional guest service and resolve concerns promptly.
• Ensure compliance with safety, sanitation, and loss prevention policies.

Skills

Team Leadership

Customer service

Communication

Education

High School Diploma or equivalent

Job description

Dunkin' Donuts in New Britain, CT is seeking an energetic Shift Leader to help run daily operations and deliver an exceptional guest experience. You’ll support the Restaurant Manager by supervising team members, maintaining brand standards, and ensuring every shift runs smoothly in a fast-paced environment.

The ideal candidate is a positive, customer-focused leader with strong communication skills, basic computer know-how, English fluency, and prior leadership experience in retail or