Shift Leader: People & Guest Experience Lead

Ontario Trillium Foundation; Toledo (OH); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Flexible schedule

Paid training

Health insurance

Cash tips daily

Hourly pay increase after 90 days

Free beverage/meal during shift

Discounts

Job summary

Dunkin’ Donuts is seeking a Shift Leader to coach Crew Members during shifts, ensuring operational standards and a great guest experience. The role emphasizes teamwork, training, and adherence to brand procedures.

Responsibilities include deploying team members, monitoring service quality, and supporting managers in achieving profitability while maintaining safety and cleanliness standards.

Qualifications

• Must be able to fluently speak/read English.
• High school diploma (or equivalent).
• At least 18 years of age (where applicable).

Responsibilities

• Coach Crew Members to follow Dunkin’ Donuts standards and guest experience.
• Ensure proper shift staffing and task delegation; provide feedback and recognition.
• Drive guest satisfaction by delivering fast, accurate service and maintaining cleanliness.
• Monitor costs and adherence to policies; report equipment issues and opportunities.
• Support training and development as directed by managers.

Skills

People skills

Dependable

English fluency

Math & writing

Restaurant/retail/supervisory

18+ years

High school diploma

Education

High school diploma or equivalent

Job description

Dunkin’ Donuts is seeking a Shift Leader to coach Crew Members during shifts, ensuring operational standards and a great guest experience. The role emphasizes teamwork, training, and adherence to brand procedures.

Responsibilities include deploying team members, monitoring service quality, and supporting managers in achieving profitability while maintaining safety and cleanliness standards.