Shift Lead: Elevate Guest Experience & Team Coaching

Baskin-Robbins; Wadsworth (IL); On-site; USD 17,909,000 - 23,419,000; Full time

Job summary

Dunkin' Donuts is seeking a Shift Leader to coach Crew Members, oversee shift operations, and ensure brand standards are met to deliver a great guest experience. You will assign tasks, monitor performance, and provide timely feedback.

The role requires leadership in a fast-paced restaurant, basic math and computer skills, and a high school diploma or equivalent. Franchisees set wage and benefits, which may vary by location.

Qualifications

• Fluent English is required to communicate with guests and team members.
• Experience in restaurant, retail, or supervisory roles.
• Casual math and writing skills to handle basic transactions and notes.

Responsibilities

• Maintain operational excellence by coaching team and upholding Brand standards.
• Work in a team environment to deliver a friendly guest experience and resolve issues.
• Drive profitability by supporting sales goals and ensuring proper shift procedures.

Skills

Fluent English

Supervisory experience

Math skills

Basic computer skills

Education

High School diploma or equivalent

Job description

Dunkin' Donuts is seeking a Shift Leader to coach Crew Members, oversee shift operations, and ensure brand standards are met to deliver a great guest experience. You will assign tasks, monitor performance, and provide timely feedback.

The role requires leadership in a fast-paced restaurant, basic math and computer skills, and a high school diploma or equivalent. Franchisees set wage and benefits, which may vary by location.