Shift Lead: Guest Experience & Team Coach

Anchor Point Management Group; Franklin (IN); On-site; USD 20,664 - 28,929; Full time

Job summary

Anchor Point Management Group in Franklin, IN is hiring a position to provide support in restaurant operations during peak times. Responsibilities include leading Team Members, managing labor, and ensuring guest satisfaction.

The ideal candidate will have leadership skills, food safety knowledge, and experience in restaurant operations. Certification as a Wing Certified Trainer is required.

Qualifications

• Leadership abilities with Team Members and management.
• Knowledge of restaurant operations and current marketing initiatives.
• Understanding of food safety, sanitation, and responsible alcohol service.

Responsibilities

• Ensure 100% of table visits and issue resolutions.
• Lead and coach Team Member performance.
• Manage labor and monitor safety on shifts.

Skills

Leadership and facilitation abilities

Superior verbal communication

Knowledge of proper sanitation

Conflict management skills

Education

Minimum 21 years of age

Certification as a Wing Certified Trainer

Completion of Shift Leader certification

Job description

Anchor Point Management Group in Franklin, IN is hiring a position to provide support in restaurant operations during peak times. Responsibilities include leading Team Members, managing labor, and ensuring guest satisfaction.

The ideal candidate will have leadership skills, food safety knowledge, and experience in restaurant operations. Certification as a Wing Certified Trainer is required.