Shift Lead: Guest Experience & Team Coach

Wingmen V Llc; Franklin (IN); On-site; USD 20,664 - 28,929; Full time

Job summary

Wingmen V Llc is seeking a shift manager in Franklin, IN to support management during peak periods and in the absence of a Manager. Responsibilities include ensuring guest satisfaction, coaching Team Members, and managing budgetary concerns.

The ideal candidate will possess leadership skills, knowledge of restaurant operations, and a strong focus on customer service. Additional qualifications include minimum age of 21 and relevant training certifications. Join us to make a meaningful impact!

Qualifications

• Knowledge in all functional areas of restaurant operations.
• Ability to take and give direction.
• Knowledge of RAS procedures as defined by federal and state laws.

Responsibilities

• Ensure table visits are performed and Guest issues resolved.
• Lead and coach Team Member performance.
• Monitor food quality, labor, and safety throughout the shift.

Skills

Leadership and facilitation abilities

Superior verbal communication and interpersonal skills

Knowledge of proper sanitation and food safety procedures

Conflict management skills

High customer service

Education

Minimum 21 years of age

Certification as a Wing Certified Trainer

Completion of Shift Leader certification

Job description

Wingmen V Llc is seeking a shift manager in Franklin, IN to support management during peak periods and in the absence of a Manager. Responsibilities include ensuring guest satisfaction, coaching Team Members, and managing budgetary concerns.

The ideal candidate will possess leadership skills, knowledge of restaurant operations, and a strong focus on customer service. Additional qualifications include minimum age of 21 and relevant training certifications. Join us to make a meaningful impact!