Shift Lead: Team Coach & Guest Experience

Anchor Point Management Group; Union Gap (WA); On-site; USD 22,950 - 28,929; Full time

Job summary

Anchor Point Management Group is seeking a team-oriented individual in Union Gap to support management during peak periods. Responsibilities include leading team members, resolving guest issues, and ensuring food quality.

The ideal candidate will have strong communication skills and previous experience in restaurant operations. Certifications in Shift Leader and as a Wing Certified Trainer are required. Join us to provide exceptional service in a fast-paced environment.

Qualifications

• Minimum 21 years of age.
• Ability to resolve Guest issues.
• Knowledge of proper sanitation and food safety.

Responsibilities

• Lead and coach Team Member performance.
• Ensure all Guest issues are resolved.
• Document shift highlights in the communication log.
• Perform safe audits.

Skills

Leadership and facilitation abilities

Superior verbal communication skills

Knowledgeable in restaurant operations

Basic mathematical skills

Conflict management skills

High degree of customer service

Education

Wing Certified Trainer certification

Shift Leader certification

Job description

Anchor Point Management Group is seeking a team-oriented individual in Union Gap to support management during peak periods. Responsibilities include leading team members, resolving guest issues, and ensuring food quality.

The ideal candidate will have strong communication skills and previous experience in restaurant operations. Certifications in Shift Leader and as a Wing Certified Trainer are required. Join us to provide exceptional service in a fast-paced environment.