Shift Lead: Guest Service & Team Coach

Baskin-Robbins; Boynton Beach (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Baskin-Robbins in Boynton Beach, FL is seeking a Shift Leader to coach team members, uphold brand standards, and help run daily operations.

You will assign tasks, communicate shift priorities, track performance, and provide timely feedback to ensure great guest service.

The role requires basic computer skills, fluent English, and prior leadership in retail or hospitality; you will support training, manage inventory, and assist with cash handling and safety compliance.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coaches restaurant team members to do the same.
• Schedule restaurant team members for shifts.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.

Skills

Leadership

Communication

Customer service

Basic computer skills

Fluent English

Job description

Baskin-Robbins in Boynton Beach, FL is seeking a Shift Leader to coach team members, uphold brand standards, and help run daily operations.

You will assign tasks, communicate shift priorities, track performance, and provide timely feedback to ensure great guest service.

The role requires basic computer skills, fluent English, and prior leadership in retail or hospitality; you will support training, manage inventory, and assist with cash handling and safety compliance.