Shift Lead: Guest Experience & Team Coach

Kreation Juice; California, Northern (MO, KY); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Kreation Juice is seeking a Shift Lead to act as on-shift support leader, assisting with daily store operations, supporting the Kreation Krew, and ensuring company standards are followed during assigned shifts. The Shift Lead leads by example, helps maintain flow and accountability, and supports guest experience and operational execution.

Responsibilities include supervising and coaching Krew members, participating in hiring, ensuring training, enforcing break guidelines, and promoting safety

Qualifications

• 2+ years in hospitality and customer service.
• Degree in Hospitality preferred.
• Strong problem analysis and resolution.
• Working knowledge of industry standards and practices.
• Submit daily End of Day Report.
• Reading location’s EOD reports.
• Able to perform basic math.
• Able to work POS.
• Excellent phone communication and interpersonal skills.
• Strong planning and organizational skills with the ability to manage multiple tasks.
• Able to lead and train Kreation staff.
• Flexible and a team player.

Responsibilities

• Supervising, coaching, and training Krew members on guest service, safety and sanitation procedures, providing immediate coaching to team during each work shift.
• Search, select, assist in hiring process, retain, and develop high-caliber Krew members; being friendly, positive, helpful, and team-oriented by showing respect to all Krew members and guests, learning new skills to help the company, the team, and yourself
• Ensure all Krew members are appropriately trained and certified for their areas within two weeks of starting
• Ensure all Krew members follow meal period and rest break guidelines, and turn in break waivers when applicable
• Driving a safe and sanitary culture, leading by example; recognizing positive behaviors, coaching negative behaviors, and immediately addressing any safety or sanitation concerns
• Delegating areas of general responsibility to ensure complete coverage for stores and maximum efficiency
• Effectively cross-train in all store functions to act as a back-up when needed
• Reviewing new processes and implementations with Super KIC, reviewing core roles and best practices with Krew members; evaluating performance, writing and conducting reviews; recommending and administering corrective action with the support of Super KIC & HR
• Manage downtime by delegating tasks including deep cleaning, cut labor as necessary
• Leading Kreation Service standards: greeting guests, ensuring welcoming, responsive service, coaching proactive service, managing cash procedures, and encouraging bonus programs
• Performing and training team members on FIFO rotation, product filling, and merchandising practices, pulling expired product, monitor PAR levels and discarding waste, document properly
• Ensure that all products are received in correct unit count and condition and deliveries comply with policies; report discrepancies
• Monitor and manage PAR levels daily, adjusting quantities based on sales trends; document waste
• Ensure bottle returns are properly returned or discounted through POS and documented
• Ensure that all equipment is kept clean and in good working condition; adhere to Look & Feel guidelines and store vibe

Skills

Leadership

Customer service

Communication

Team training

POS

Problem solving

Education

Hospitality degree

Tools

POS systems

Job description

Kreation Juice is seeking a Shift Lead to act as on-shift support leader, assisting with daily store operations, supporting the Kreation Krew, and ensuring company standards are followed during assigned shifts. The Shift Lead leads by example, helps maintain flow and accountability, and supports guest experience and operational execution.

Responsibilities include supervising and coaching Krew members, participating in hiring, ensuring training, enforcing break guidelines, and promoting safety