Guest Experience Shift Lead

Joe & the Juice / United Kingdom; Los Angeles (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Hourly wage $22.57+ tips

Employee Discount

Health Insurance

Paid Sick Leave

New Parent Leave

Free coffee

Job summary

Joe & The Juice in Los Angeles seeks a Shift Supervisor to keep the store’s heartbeat alive. You’ll lead the shift, supervise operations, delegate tasks, and support juicers to deliver warm, memorable guest experiences every day.

You’ll focus on the DCWF workflow, maintain Pink Standards, train new staff, and drive sales while staying calm under pressure. From day one you’ll be part of an international Juicers network and can grow along our Moneyball career path, with many leaders who started

Qualifications

• 1–2 years of experience in a similar supervisory or team lead role.
• Strong organizational and communication skills.
• Ability to stay cool and lead under pressure.
• Passion for people, service, and personal growth.
• A proactive, hands-on approach with a team-first mindset.

Responsibilities

• Daily Operations: Ensure the Daily Concept Workflow (DCWF) is followed with precision by observing store traffic, assigning tasks, and delivering feedback that keeps the team focused and energized.
• Cleanliness & Standards: Supervise and delegate daily checklists using our task-monitoring system. Keep the store clean, safe, and up to our Pink Standards, while reporting and documenting any issues honestly and promptly.
• Team Training: Support new juicers through our global training mantra: Knowledge – Training – Practice – Validation. Help build a confident and capable crew.
• Guest Experience: Lead by example to create warm, memorable guest interactions. Handle in-store feedback with a professional and guest-first approach.
• Sales Focus: Keep an eye on commercial targets throughout the shift. Manage deliveries, report accurately, and guide the team in supporting store sales performance.

Skills

Supervisory experience

Organizational skills

Communication skills

Pressure resilience

People oriented

Proactive leadership

Job description

Joe & The Juice in Los Angeles seeks a Shift Supervisor to keep the store’s heartbeat alive. You’ll lead the shift, supervise operations, delegate tasks, and support juicers to deliver warm, memorable guest experiences every day.

You’ll focus on the DCWF workflow, maintain Pink Standards, train new staff, and drive sales while staying calm under pressure. From day one you’ll be part of an international Juicers network and can grow along our Moneyball career path, with many leaders who started