Shift Lead: Guest Experience & Team Coach

Ontario Trillium Foundation; McKinney (TX); On-site; USD 1,653,000 - 2,066,000; Full time

Job summary

Smoothie King is seeking a Shift Lead to help guests achieve their fitness and nutrition goals by guiding product choices and leading a small team during shifts. The role involves upselling, cash handling, and ensuring smooth store operations in the absence of the General Manager.

As a Shift Lead, you will reinforce brand standards, train Team Members, and maintain guest-focused service while balancing inventory and daily tasks.

Qualifications

• Experience delivering strong guest service and upselling.
• Ability to lead Team Members on shift and delegate tasks.
• Comfort with cash handling and inventory reporting.
• Adherence to brand standards and store processes.

Responsibilities

• Assist guests in selecting smoothies and retail products to meet goals.
• Provide guidance to Team Members when General Managers are not in-store.
• Upsell and support POS sales while maintaining accuracy.
• Maintain deployment maps and ensure smooth shift operations.
• Uphold company ethics, values and cash/inventory controls.

Skills

Guest service

Upselling

Cash handling

Team leadership

Time management

Tools

POS system

Job description

Smoothie King is seeking a Shift Lead to help guests achieve their fitness and nutrition goals by guiding product choices and leading a small team during shifts. The role involves upselling, cash handling, and ensuring smooth store operations in the absence of the General Manager.

As a Shift Lead, you will reinforce brand standards, train Team Members, and maintain guest-focused service while balancing inventory and daily tasks.