Customer Experience Manager — Lead WOW Front End

Five Below Inc; Dearborn (MI); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Five Below in Dearborn, MI is hiring a Store Supervisor (Hourly). You will lead crew, ensure customer wow, train team on BEST service, manage front end operations, and help meet store score goals.

The role requires at least a high school diploma, 2 years of management experience, strong communication, multitasking, and a calm, constructive approach under pressure. Flexible schedule including weekends; travel not required.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task and adapt to shifting priorities.
• Creativity and problem-solving under pressure.
• Minimum 2 years of management experience requested.
• High School Diploma or equivalent required.

Responsibilities

• Leads their store to achieve and maintain customer service score goals.
• Trains crew on the BEST customer service experience for fast, friendly checkout.
• Manages front-end operations and merchandising to brand standards.
• Ensures equipment is in working order and staff trained for services.
• Oversees opening/closing, cleanliness, stockroom readiness, and maintenance.
• Performs store manager duties in absence of the store manager.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in Dearborn, MI is hiring a Store Supervisor (Hourly). You will lead crew, ensure customer wow, train team on BEST service, manage front end operations, and help meet store score goals.

The role requires at least a high school diploma, 2 years of management experience, strong communication, multitasking, and a calm, constructive approach under pressure. Flexible schedule including weekends; travel not required.