Shift Lead - Guest Experience & Operations

Main-Event-219ffeae; Thornton (CO); On-site; USD 28,000 - 30,000; Full time

Job summary

Main Event in Thornton, CO is seeking a Shift Supervisor to drive guest-focused service and floor innovation. You will collaborate across departments and ensure a high-performance culture while maintaining cleanliness and brand standards.

The role requires 18+ months in a similar role with Main Event or 2+ years in supervision, plus customer service excellence and valid food and alcohol certifications. Grow with a fun, guest-centric team.

Qualifications

• 18+ months with Main Event or 2+ years in a supervisory role.
• Friendly, professional demeanor.
• Ability to create an amazing guest experience.
• Valid Alcohol Seller/Server and Food Handler certifications.

Responsibilities

• Maintain the center’s appearance through established facility cleanliness standards.
• Hold yourself and others accountable for a culture of high performance.
• Expand job responsibilities and collaborate to generate ideas and improve processes.
• Attend weekly manager meetings.
• Communicate clearly in verbal and written form.
• Be responsive and empathetic to guest needs and drive innovation.
• Represent Main Event professionally and protect the brand.

Skills

Customer service

Leadership

Communication

Friendly demeanor

Professional attitude

Job description

Main Event in Thornton, CO is seeking a Shift Supervisor to drive guest-focused service and floor innovation. You will collaborate across departments and ensure a high-performance culture while maintaining cleanliness and brand standards.

The role requires 18+ months in a similar role with Main Event or 2+ years in supervision, plus customer service excellence and valid food and alcohol certifications. Grow with a fun, guest-centric team.