Shift Lead – Guest Experience & Ops

Main Event; Kansas City, Northern (MO, KY); Hybrid; USD 23,000 - 29,000; Full time

Job summary

Main Event in Kansas City, MO is seeking a Shift Supervisor to deliver exceptional guest experiences and to supervise daily operations on the floor. You will lead by example, problem-solve quickly, and collaborate across departments to keep events running smoothly.

The role requires a customer-service orientation, a professional demeanor, and the ability to multi-task in a fast-paced environment. You will attend weekly manager meetings and represent Main Event with integrity and enthusiasm.

Qualifications

• 21 years or older and eligible to work.
• 1.5+ years with Main Event or 2+ years in a supervisory role.
• Strong customer service and employee relations skills.
• Certifications: Valid Alcohol Seller/Server and Food Handler.
• Problem-solving and multi-tasking in a fast-paced environment.

Responsibilities

• Maintain the center’s appearance through established facility cleanliness standards.
• Hold yourself and others accountable for creating a culture of high performance.
• Collaborate with others to generate ideas and improve processes.
• Attend weekly manager meetings.
• Communicate clearly and effectively in verbal and written forms.
• Be responsive and empathetic to guest needs; protect brand and guest focus.
• Represent Main Event in a professional manner.

Skills

Customer service

Professional demeanor

Guest experience

Job description

Main Event in Kansas City, MO is seeking a Shift Supervisor to deliver exceptional guest experiences and to supervise daily operations on the floor. You will lead by example, problem-solve quickly, and collaborate across departments to keep events running smoothly.

The role requires a customer-service orientation, a professional demeanor, and the ability to multi-task in a fast-paced environment. You will attend weekly manager meetings and represent Main Event with integrity and enthusiasm.