Guest Experience Leader — Shift Supervisor

Main Event Entertainment, Inc.; Thornton (CO); On-site; USD 28,000 - 29,000; Full time

Job summary

Main Event Entertainment, Inc. is seeking a Shift Supervisor to lead daily operations, model guest-focused service, and drive collaborative teamwork across departments in Thornton, CO. The role emphasizes responsiveness, problem solving, and maintaining brand standards.

Ideal candidates are 21+, have supervisory experience, and hold valid alcohol and food handler certifications. You will participate in weekly management meetings and help foster a high-performance culture.

Qualifications

• Must be 21 years or older.
• 2 years+ in a Supervisory Role or 18+ months with Main Event
• Friendly, professional demeanor
• Ability to create an amazing guest experience
• Solution oriented with problem solving

Responsibilities

• Maintain center's appearance per cleanliness standards.
• Holding yourself and others accountable for high performance.
• Ability to expand job responsibilities and collaborate to improve processes.
• Attending weekly manager meetings.
• Communicating clearly in verbal and written forms.
• Being responsive and empathetic to guest needs and driving improvement.
• Recognizing core competencies of Main Event and protecting the brand.
• Representing Main Event in a professional manner.

Skills

Customer service

Team leadership

Problem solving

Attention to detail

Multi-tasking

Communication skills

Tools

Alcohol Seller/Server Certification

Job description

Main Event Entertainment, Inc. is seeking a Shift Supervisor to lead daily operations, model guest-focused service, and drive collaborative teamwork across departments in Thornton, CO. The role emphasizes responsiveness, problem solving, and maintaining brand standards.

Ideal candidates are 21+, have supervisory experience, and hold valid alcohol and food handler certifications. You will participate in weekly management meetings and help foster a high-performance culture.