Guest Experience & Operations Shift Leader

Long John Silver's; Hanover Park (IL); On-site; USD 42,000 - 52,000; Full time

Job summary

Long John Silver's is seeking a Shift Manager in the United States to run daily shifts, lead team members, and support the restaurant management team. The shift manager shares accountability for operations, guest satisfaction, and driving sales and profits.

You will address guest inquiries, ensure proper staffing, maintain food safety and cleanliness, and oversee inventory planning and weekly reporting to help grow the business while mentoring staff.

Qualifications

• High school diploma or equivalent.
• Minimum three (3) months experience as team member.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Responsibilities

• Address and resolve guest inquiries and concerns in a timely manner.
• Take responsibility for positive engagement with guests.
• Ensure staffing levels meet guest service requirements.
• Maintain a safe, comfortable environment for our guests and team members. Ensure the restaurant is clean and equipment is in good working condition at all times.
• Ensure that ingredients and menu items are properly sorted, handled, prepared, and presented with great care and concern for food safety.
• Forecast sales, create schedules, order and track inventory, and complete weekly and business period reports.

Skills

Guest service

Team supervision

Scheduling

Education

High school diploma

Job description

Long John Silver's is seeking a Shift Manager in the United States to run daily shifts, lead team members, and support the restaurant management team. The shift manager shares accountability for operations, guest satisfaction, and driving sales and profits.

You will address guest inquiries, ensure proper staffing, maintain food safety and cleanliness, and oversee inventory planning and weekly reporting to help grow the business while mentoring staff.