Shift Lead - Guest Experience & Operations

UDF; Columbus (OH); On-site; USD 19,000 - 21,000; Full time

Job summary

United Dairy Farmers is seeking a full-time Shift Leader in Columbus to drive the Hi Five Guest Experience and supervise front-end operations. You will greet guests warmly, manage order accuracy, and oversee cash handling and POS transactions during your shift.

The role requires leading a small team, stocking and maintaining cleanliness, and ensuring safety and compliance with company policies. Flexibility to work 1st, 2nd, or 3rd shift is expected.

Qualifications

• Ability to communicate effectively with customers.
• Ability to handle cash and make accurate change.
• Experience operating a POS system and gas console.
• Ability to supervise staff during shifts.

Responsibilities

• Provide the signature Hi Five Guest Experience to guests.
• Assist with shakes, ice cream items, sundaes, and beverages.
• Efficient operation of POS and gas console, handle transactions accurately.
• Maintain stocked shelves, offer clean, presentable displays.
• Monitor store safety, cash control, and loss prevention.
• Keep the store and equipment clean; report maintenance needs.
• Accurately complete time records and shift documentation.
• Perform other duties as assigned by management.

Skills

Guest Services

Cash Handling

POS System

Team Leadership

Tools

POS Terminal

Gas Console

Dip Cabinet & Equipment

Job description

United Dairy Farmers is seeking a full-time Shift Leader in Columbus to drive the Hi Five Guest Experience and supervise front-end operations. You will greet guests warmly, manage order accuracy, and oversee cash handling and POS transactions during your shift.

The role requires leading a small team, stocking and maintaining cleanliness, and ensuring safety and compliance with company policies. Flexibility to work 1st, 2nd, or 3rd shift is expected.