Shift Lead, Guest Experience & Operations

UDF-MyScoop Branding; Cincinnati (OH); On-site; USD 18,000 - 21,000; Full time

Job summary

United Dairy Farmers is seeking a Shift Leader in Cincinnati, OH. The role supports outstanding guest service by following the Hi Five Guest Experience and ensuring safe, efficient store operations across all shift duties.

Key responsibilities include greeting Guests, preparing dips and scoops, operating the POS and gas console, maintaining stock and cleanliness, and ensuring compliance with policies and laws. This position requires strong English communication and attention to detail.

Qualifications

• Provide the signature Hi Five Guest Experience.
• Assist guests with orders and questions in a friendly, efficient manner.
• Adhere to cash handling and register procedures.

Responsibilities

• Greet Guests and ensure satisfaction.
• Prepare shakes, sundaes, and related items.
• Operate POS and gas console accurately.
• Maintain clean, organized store and equipment.
• Follow safety, policy, and regulatory requirements.

Skills

Guest service

Communication

Cash handling

Safety compliance

Tools

POS terminal

Job description

United Dairy Farmers is seeking a Shift Leader in Cincinnati, OH. The role supports outstanding guest service by following the Hi Five Guest Experience and ensuring safe, efficient store operations across all shift duties.

Key responsibilities include greeting Guests, preparing dips and scoops, operating the POS and gas console, maintaining stock and cleanliness, and ensuring compliance with policies and laws. This position requires strong English communication and attention to detail.