Guest Experience Shift Lead

UDF-MyScoop Branding; Cincinnati (OH); On-site; USD 18,000 - 21,000; Full time

Job summary

United Dairy Farmers is seeking a Shift Leader in Cincinnati, OH to deliver the Hi Five Guest Experience and oversee day-to-day store operations. You will supervise staff, assist with food preparation, and ensure accurate sales transactions while maintaining safety and compliance.

The role requires strong customer service, basic math, and the ability to lead during shifts, including potential evenings and weekends. Lifting and standing are part of daily duties.

Qualifications

• Must understand English well for customer interaction.
• Ability to count money and make change accurately.
• Must be able to stand for long periods and lift items.
• Ability to follow company policies and procedures.

Responsibilities

• Provide the Hi Five Guest Experience at all times.
• Assist with shakes, ice cream, and other DipSide items.
• Operate POS system and gas console accurately.
• Maintain clean, stocked, and organized store areas.
• Monitor safety and compliance with alcohol/tobacco sales rules.

Skills

Customer Service

English Proficiency

Cash Handling

Mobility/Physical

Job description

United Dairy Farmers is seeking a Shift Leader in Cincinnati, OH to deliver the Hi Five Guest Experience and oversee day-to-day store operations. You will supervise staff, assist with food preparation, and ensure accurate sales transactions while maintaining safety and compliance.

The role requires strong customer service, basic math, and the ability to lead during shifts, including potential evenings and weekends. Lifting and standing are part of daily duties.