General Manager: Growth, Leadership & Ops Excellence

Wingstop; Palatine (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Wingstop in Palatine, IL seeks a General Manager to lead restaurant operations, develop people, drive sales and manage profitability. You will hire, train, and coach staff, uphold Wingstop standards, and foster a high-performance culture focused on guest experience and team engagement.

The role requires hands-on leadership, strong communication, and a results-driven mindset to ensure safe, efficient operations and sustained brand growth.

Responsibilities

• Staff the restaurant timely and efficiently with carefully selected team.
• Ensure the restaurant environment is safe for both team members and guests.
• Oversee onboarding and ensure proper execution of orientation and training.
• Write and monitor development and performance plans for shift leaders.
• Make final hire and separation decisions following proper procedures.
• Create staff schedules considering sales volumes, payroll, and overtime costs.
• Own the performance of the entire team and drive culture of recognition.

Skills

Team leadership

Staff development

Budgeting

Operations management

Tools

POS software

Job description

Wingstop in Palatine, IL seeks a General Manager to lead restaurant operations, develop people, drive sales and manage profitability. You will hire, train, and coach staff, uphold Wingstop standards, and foster a high-performance culture focused on guest experience and team engagement.

The role requires hands-on leadership, strong communication, and a results-driven mindset to ensure safe, efficient operations and sustained brand growth.