Restaurant Operations Leader & Guest Experience Champion

Wingstop; Florida; On-site; USD 38,000 - 54,000; Full time

Job summary

Wingstop is seeking an Assistant General Manager to support the General Manager in day-to-day restaurant operations and to direct daily operations in the GM's absence.

The role emphasizes conveying Wingstop culture, developing a cohesive team, and delivering exceptional guest experiences through quick, friendly service and consistent product quality. You will supervise staff, manage costs, and ensure safety and brand standards are met.

Qualifications

• Guest service mindset and hospitality focus.
• Ability to stay calm and effective under pressure.
• Manage multiple projects and timelines with urgency.
• Strong organizational and attention to detail.
• Eager to continuously learn and improve.
• Positive, outgoing personality and work ethic.
• Lead, train, and motivate a diverse crew.

Responsibilities

• Support the General Manager in staffing and daily operations.
• Create a positive Wingstop culture and ensure guest satisfaction.
• Handle guest issues professionally and maintain brand standards.
• Control costs related to labor, food, and cash handling.
• Maintain restaurant operations standards and communicate with leadership and facilities.
• Coaching and developing team members to achieve high performance.

Skills

Guest service mentality

Calm demeanor under pressure

Multitasking and time management

Organized and detail oriented

Continuous learner

Outgoing personality

Strong work ethic

Team leadership and staff development

Job description

Wingstop is seeking an Assistant General Manager to support the General Manager in day-to-day restaurant operations and to direct daily operations in the GM's absence.

The role emphasizes conveying Wingstop culture, developing a cohesive team, and delivering exceptional guest experiences through quick, friendly service and consistent product quality. You will supervise staff, manage costs, and ensure safety and brand standards are met.