Shift Lead, Guest Experience

potomac-family-dining; Trenton (PA); On-site; USD 35,000 - 50,000; Full time

Job summary

Potomac Family Dining Group in Trenton, PA is seeking a Supervisor to lead shifts and ensure superior food and beverage service. This role involves managing the dining environment, addressing guest complaints, and ensuring service quality in accordance with brand standards.

The ideal candidate should have 1-2 years of supervisory experience, a high school diploma, and strong communication skills. Flexibility in scheduling and customer service expertise is essential for success in this role.

Qualifications

• 21+ years old.
• ServeSafe Alcohol Certification is a plus.
• Reliable transportation and government issued driver’s license required.
• Proven ability to handle complex customer service situations.
• Ability to pass company background check.
• 1-2 years of supervisory experience, preferably in a casual dining or bar service capacity.

Responsibilities

• Assists in supervising the restaurant environment during scheduled shifts.
• Ensures prompt, friendly service according to company guidelines.
• Teaches and enforces alcohol awareness.
• Completes administrative functions associated with restaurant opening and closing procedures.
• Manages service of alcohol according to laws and company standards.

Skills

Decision making

Problem solving

Communication

Organization and planning

Customer service skills

Education

High School Degree or GED

Tools

Point-of-sale computerized system

Office equipment

Job description

Potomac Family Dining Group in Trenton, PA is seeking a Supervisor to lead shifts and ensure superior food and beverage service. This role involves managing the dining environment, addressing guest complaints, and ensuring service quality in accordance with brand standards.

The ideal candidate should have 1-2 years of supervisory experience, a high school diploma, and strong communication skills. Flexibility in scheduling and customer service expertise is essential for success in this role.