Shift Lead, Guest Experience

potomac-family-dining; Martinsburg (WV); On-site; USD 40,000 - 50,000; Full time

Job summary

Potomac Family Dining in Martinsburg is seeking a Supervisor to lead shifts and ensure high-quality food and beverage service. The successful candidate will be responsible for guest experiences, supervising team performance, and upholding company standards during busy shifts.

The ideal candidate will have supervisory experience in casual dining, ensuring excellent service through effective leadership and communication. This role entails managing operations during service, addressing guest concerns promptly, and fostering a positive work environment.

Qualifications

• 21+ years old with reliable transportation.
• 1-2 years supervisory experience in dining or bar service.
• Must possess ServeSafe Alcohol Certification.

Responsibilities

• Lead shifts ensuring service quality according to standards.
• Handle guest complaints and maintain high guest satisfaction.
• Supervise team performance and manage training.

Skills

Customer service

Leadership

Communication

Problem-solving

Education

High School Degree or GED

Tools

Point-of-sale computerized system

Kitchen equipment

Job description

Potomac Family Dining in Martinsburg is seeking a Supervisor to lead shifts and ensure high-quality food and beverage service. The successful candidate will be responsible for guest experiences, supervising team performance, and upholding company standards during busy shifts.

The ideal candidate will have supervisory experience in casual dining, ensuring excellent service through effective leadership and communication. This role entails managing operations during service, addressing guest concerns promptly, and fostering a positive work environment.