Assistant GM: Retail & Guest Experience — Bonus Eligible

Salt & Straw; Miami Beach (FL); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Quarterly bonus potential

Team discount: 30% off all Salt & 

Job summary

Salt & Straw on Lincoln Road in Miami Beach is hiring an Assistant General Manager to lead people, operations, and guest experience in a fast-paced retail and food-service setting. You will partner with the GM to develop teams, ensure quality and hospitality, and drive store-wide goals while upholding food safety and brand standards.

The role emphasizes leadership, schedule planning, coaching, hiring support, and delivering memorable experiences for guests and staff in a lively neighborhood shop.

Qualifications

• Have a high school diploma/GED.
• Bring 2+ years of food service, fast-casual dining, or hospitality experience.
• 18+ months of progressive leadership experience.
• Led teams of 10+ Team Members in a high-volume environment.
• Coach, develop, and support people with clarity and care.
• Excited to grow into greater leadership responsibility.
• 18+ and available to work evenings, weekends, and holidays.

Responsibilities

• Lead people, operation execution, and guest experience in a fast-paced retail and food service environment.
• Partner with the GM to support daily retail and food service operations, build and develop strong teams, and create exceptional experiences for employees and guests.
• Help drive operational excellence, foster an engaging and inclusive shop culture, and contribute to making each shop a true neighborhood destination.
• Oversee shifts, plan daily schedules, tasks, and team safety.
• Support recruiting, onboarding, training, and retention of a high-performing team.
• Manage cash transactions, inventory, and ensure product quality and food safety.
• Assist with payroll, shop communications, and daily documentation.
• Monitor labor and sales performance and support monthly P&L insights.

Skills

Leadership experience

Coaching

Guest experience

Team management

Evenings/weekends/holidays

Education

High school diploma or GED

Job description

Salt & Straw on Lincoln Road in Miami Beach is hiring an Assistant General Manager to lead people, operations, and guest experience in a fast-paced retail and food-service setting. You will partner with the GM to develop teams, ensure quality and hospitality, and drive store-wide goals while upholding food safety and brand standards.

The role emphasizes leadership, schedule planning, coaching, hiring support, and delivering memorable experiences for guests and staff in a lively neighborhood shop.